Refund policy
At Reaseven, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible to return it within 30 days of receiving your order.
1. Return Eligibility
To be eligible for a return, the following conditions generally apply:
- The return request must be made within 30 days of delivery.
- The item must be unused and in its original condition.
- The item should be returned with its original packaging, tags, and accessories, where applicable.
- Proof of purchase or order information may be required.
Items that are returned used, damaged, altered, or missing original components may not be eligible for a refund.
2. Return Request
Before sending an item back, please contact us to request a return.
Email: support@reaseven.shop
Phone: +1 (327) 324-5660
Please include your order number, the item you wish to return, and the reason for the return.
We will provide the appropriate return instructions after reviewing your request.
3. Return Shipping Fees
There is no return fee.
Reaseven will provide a free return for eligible returns. Customers will not be charged a return shipping fee for an approved return.
4. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.
Please provide your order number and photographs of the item and packaging when applicable. We will review the issue and work with you to arrange an appropriate resolution, which may include a replacement or refund.
5. Refunds
Once your returned item is received and inspected, we will process your refund if the return meets the eligibility requirements.
Approved refunds will be issued to the original payment method used for the purchase.
Please allow 5–10 business days for the refund to appear in your account after it has been processed. The exact timing may vary depending on your bank or payment provider.
6. Full Refunds
Eligible returned items will receive a refund for the amount paid for the returned product.
If the return is approved and qualifies for a free return, you will not be charged a return fee.
7. Exchanges
If you would like to exchange an item, please contact us at support@reaseven.shop. Exchange availability may depend on product availability.
8. Order Cancellations
If you need to cancel or change an order, please contact us as soon as possible.
Because orders may enter processing quickly, we cannot guarantee that cancellation or changes will be possible after an order has been processed or shipped.
9. Non-Returnable Items
Certain items may not be eligible for return where permitted by applicable law, including items that have been used, damaged after delivery, altered, or returned without the required components or packaging.
Any product-specific return restrictions will be communicated where applicable.
10. Refund Delays
If you have been notified that your refund has been processed but have not received it after the expected processing period, please first check with your bank or payment provider.
If you still need assistance, contact us and we will be happy to help.
11. Contact Us
For questions about returns, refunds, or exchanges, please contact:
Reaseven
Email: support@reaseven.shop
Phone: +1 (327) 324-5660
Address: 2 Patrick Ct, Houston, TX 77024, United States
We are committed to making the return and refund process as simple and convenient as possible.